General Questions

How long will delivery take?

This depends on the service selected and the distance travelled. For same day services our aim is to get it there as soon as possible. For non-sameday deliveries, most areas are the next working day after collection; however certain remote areas and offshore destinations may take longer.

What days do you deliver?

We can deliver any day of the week all through the year, although weekend deliveries and deliveries on a public holiday will incur additional charges.

Where do you deliver?

We can deliver anywhere in the UK, and most places across the world - depending on the service you choose.

Do I have to be selling on eBay to use your Services?

No, we offer our services to all traders, businesses and individuals.

Services

What services do you offer?

We specialise in same day deliveries to anywhere in the UK.

Can I have a morning collection?

Yes, just specify the collection time when booking.

What is the maximum size of parcel I can send?

We can accommodate virtually any size, but if your item won't fit in a transit van, you need to call us on 0844 248 0512 with the details.

What happens if I am unsure of the size or weight of a parcel?

We just need to know what vehicle it will fit on, ie a motorbike (documents), a small van (small boxes), a large van (fridge size, pallets etc) or something bigger.

What time will you deliver my item(s)?

The service you select determines the time by which your item(s) will be delivered. If it's a same day service, we'll get it there as soon as we can. If it's next day, then by the end of the following working day.

Can you deliver fragile items such as glass or ceramics?

Yes we can deliver these items, but they are uninsurable so we cannot offer any refund or compensation for damage. If you do send fragile items, please pay particular attention to the packaging.

Packaging

What packaging should I use?

All items must be properly and securely packaged and clearly labelled with the destination address and contact name.

Do I need to put an address label on the package?

Yes, the full address, postcode and any telephone numbers should be placed on every consignment.

Bookings

How do I book online?

Once you enter all the collection and delivery details and have received your quote, you will be asked to accept our terms and conditions. You will then be directed to pay using your Credit/Debit Card or PayPal account. Once we have confirmed the payment, your order will automatically be processed by our computer systems, and you will receive an email confirmation of your booking and payment details.

Are there any types of goods I cannot send with you?

There are certain types of goods that cannot travel through our network. For a comprehensive list please read our terms and conditions of carriage.

What if I forget to book one item on line?

We will only collect items that have been booked and paid for through the on line system.

Tracking

Can I track my order?

Yes - simply enter your Booking Request ID in the Parcel Tracking box on the top of the site or use the 'Track a Job' page.

Payment

What method of payment can I use?

We collect payment online through PayPal where you can pay using your own PayPal account or by credit or debit card. For regular users with good credit history, we do offer credit account facilities, please contact us on 0844 248 0512.

Delivery

How will my order be delivered?

Your Same Day deliveries will be collected and delivered directly to their destination by one of our couriers or by one of our specialist delivery partners.

What happens if there is no-one at the delivery address when you try to deliver?

Our driver will put a card through the letterbox with the Booking Request ID and the phone number of the nearest depot. If you have indicated that the item may be left with a neighbour, the location will be shown. Otherwise, you can ring the local depot to arrange re-delivery. This will incur additional delivery charges.

Can I collect the parcel from your depot?

Yes, the phone number of the local depot will be on the card, just quote them the Booking Request ID, let them know that you will collect in person and make sure that you take the card with you.